Frequently Asked Questions Do you provide free quotes? Yes, we provide a full free “No-Obligation” quote How do I contact you? Please call us on 0800 477 686, email us on [email protected] or complete the “contact us” form on this webpage I’m not sure if I need new spouting or if you can repair the existing? Just give us a ring, we will check it out for you and give you an honest opinion Do you do repairs to existing spouting? Yes, we repair all existing spouting – no job is too small The Spouting that I want I cannot seem to find on the webpage, can you help me? Certainly, there is a very wide range of spouting available, we have only mentioned the most regularly used types, just give us a ring and we will do our best to help you. What is your payment period? Payment is usually required within 7 days of invoice. Does your product come with a guarantee? Yes, we have a 10 year product warranty and a 5 year workmanship warranty. How long does it take to install new spouting? Depending on the size (and sometimes the weather) but it should take no longer than one day to complete. How long will I have to wait after I have accepted the quote? We strive to keep within a two week period, however we are currently experiencing high demand so it may be longer. You will be advised of a time frame when you accept the quote. Do you remove the old spouting? Yes, all old spouting is removed and all debris is cleared, leaving your property clean and tidy. However if you do wish to retain you old spouting please let us know.